Canvas-Tent-Shop-Purchasing-information

Purchasing Information

Payment

Payments can be made through our secure checkout by Paypal or all major credit/debit cards (excluding American Express).

Delivery & Returns

UK

We offer a very competitive and fast shipping service. Delivery charges will be calculated as the items are being added to the basket. You can see what the charges are by clicking on the basket.

We will always aim to get any order dispatched the same day if the order is placed by noon.

Please note we can only offer next day delivery Monday – Thursday. Weekends are excluded - for example if you place an order on Saturday it will be received the following Tuesday (excluding bank holidays). Please note this service is not guaranteed.

UK Domestic Price

• 1-4 small items £5.00

• All Bell Tents come with free delivery - 4m Bell Tents free next day delivery and 5m Bell Tents free 48 hour delivery.

• Delivery of benches is priced at £20.00 per pair and will be delivered within 2 working days.

• Tables - Please contact us for delivery options as we will get a competitive quote. These are large and heavy items and we will do our best to ship them on the best possible service.

• Some canvases are individually priced - e.g. canvas for a patrol tent @ £15.00. This is displayed on the product listing.

When you place an order with us, you will receive a confirmation email immediately to advise we have received your order. If you add your mobile number, you will receive text message updates of your delivery from Parcelforce.

At Canvas Tent Shop we strive to give our customers the best possible service. We will try our absolute hardest to get orders to you next day where we possibly can. In some rare cases out of our control we can experience hold ups however this is never longer than 2-3 working days. Please check your tracking for more information.

Please note that large orders may need to be sent by pallet rather than courier. Please allow 7 working days for delivery.

Collections can be arranged by appointment please email or phone us to arrange.

Collections available Monday - Friday, 9am – 5pm.

European and Worldwide

For European and worldwide orders, please contact us by phone or email for a delivery quote.

Email: sales@canvastentshop.co.uk
Telephone: 01234 740327

We ask that you do this so we can get the best possible price and delivery service to your destination.

Returns

Any defects must be reported within 3 days of receipt of your goods. Returns are to be sent back at your own cost however if deemed as faulty upon inspection, return postage will be refunded. Credits or refunds can only be issued once the goods have been returned and inspected by Canvas Tent Shop.

Goods returned that are not deemed as faulty are subject to a restocking fee.

Warranty

Our tents come with a 12-month manufacturer's warranty against manufacturing defects.
If your tent has a manufacturing defect or Has been damaged on route to you please, if possible take pictures of the package and any damage at your earliest convenience. Attach the pictures to an email and pop them over to us so we can take a look and get back to you.


We send our tents out to you as quickly as possible sometimes we know time can be tight until the point thtat the  tent is needed for use. It is suggested that you check the tent upon delivery and check that all parts are present. The last thing we want is for you to rock up to your festival and realise you have no pegs (unfortunately we are human to and mistakes can happen).


Customer support is very important to us and we will do our utmost to sort out any problems however like any warranty it is not an insurance against damage caused by nature E.G storms, high winds. Our Warranty does not cover against Damage or accidental damages either.

Please contact us regarding any returns by email or telephone.