Canvas-Tent-Shop-Terms-and-Conditions

Terms & Conditions

ACCEPTANCE OF TERMS

Your access to and use of Canvas Tent Shop (canvastentshop.co.uk) ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

Pricing

All prices are quoted including VAT and excluding shipping. Shipping or postage is calculated automatically and added to your order. Our shipping costs are also provided (England and Wales only) as a document on this site with the exception of “Bulk shipping costs” where you will need to contact us.

The Company reserves the right to change prices without notice and, in the unlikely event of an error, to amend orders that include the incorrect price. If you do not wish to accept the amended price order you will have the option to cancel that order and will be refunded.

Delivery

We offer a speedy delivery service. Please enquire in the comment box before completing your order.

Security

Your security is very important to us. All payments processed on the site are via an approved and secure payment gateway. Canvas Tent Shop does not obtain or store your credit card information anywhere on this website.

Loss and Damage

No allowance for loss, damage or faulty goods can be made unless the carriers and ourselves are advised within 3 days of receipt and the carriers note has been signed for as damaged.

Returns policy


You may wish to cancel an order with us within the 30-day cooling off period. If this is the case, we will refund you in full once your order has been returned to us in the same condition it was sent to you in.
Please note we do not offer a free returns service, you are required to pay for any unwanted returns. Please contact us at sales@canvastentshop.co.uk for a return address and returns form. We are unable to process any returns if this information is not included with the items being returned.
Before returning your purchase, please ensure the goods are in the same condition as they were originally sent in and in the original packaging. Unwanted products must be returned in a fully resaleable condition, which includes being in the original, unmarked and undamaged packaging. The product must not have been used or assembled in any way. We do not accept responsibility for items lost or damaged in transit back to us. We strongly advise that goods are returned using a trackable service and that you retain your proof of postage so you are able to claim from your courier in the event of any loss or damage.
Canvastentshop retains the right to refuse a refund on any item deemed to be in an unsaleable condition. If the items are not returned in resaleable condition we reserve the right to reduce the refund amount at our discretion if the product shows signs of use. Alternatively, the item will be returned back to you.
If the item has been returned in the condition it was sent out we will issue a full refund to your original payment method. This will exclude any shipping costs.

If the Item you are sending back is faulty, please email us and attach photos showing any potential fault. We will get back to you as soon as possible to resolve this.
If returns are sent back due to a manufacturing fault or defect and we have received the item, it will be fully inspected it and checked for the reported fault or defect.
Once fully inspected by our returns department, providing that the product has not been damaged, we will then offer a replacement, repair or issue a full refund.
You will not be entitled to a refund if the items are accidentally damaged, misused, abused, amendments have been made, or it has been used in a manner for which it was not intended.

WARRANTY


Our canvas structures come with a 12-month manufacturer's warranty against manufacturing defects.

If your tent has a manufacturing defect or has been damaged on route to you please, please take pictures of the package and any damage at your earliest convenience. Attach the pictures to an email and pop them over to us so we can take a look and get back to you.

We send our tents out to you as quickly as possible sometimes we know time can be tight until the point that the tent is needed for use.Please try and order your products with a reasonable amount of time until you need them. It is suggested that you check the tent upon delivery and check that all parts are present. The last thing we want is for you to rock up to your festival and realise you are a peg short (We are human too and unfortunately mistakes can happen!).

Customer support is very important to us and we will do our utmost to sort out any problems however like any warranty it is not an insurance against damage caused by nature e.g. storms or high winds. Our warranty does not cover against damage or accidental damage either.
As a consumer, we understand that you have legal rights in relation to products that are faulty or not as described and nothing in these terms will affect these legal rights.

 CHANGES TO WEBSITE

Canvas Tent Shop reserves the right to: change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Canvas Tent Shop shall not be liable to you for any such change or removal; and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

DISCLAIMERS AND LIMITATION OF LIABILITY

The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Canvas Tent Shop will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

Canvas Tent Shop makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Your name for death or personal injury as a result of the negligence of Canvas Tent Shop or that of its employees or agents.

INDEMNITY

You agree to indemnify and hold Canvas Tent Shop and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Canvas Tent Shop arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

SEVERANCE

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.