ACCEPTANCE OF TERMS

Your access to and use of Canvas Tent Shop (canvastentshop.co.uk) ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

Pricing

All prices are quoted including VAT and excluding shipping. Shipping or postage is calculated automatically and added to your order. Our shipping costs are also provided (England and Wales only) as a document on this site with the exception of “Bulk shipping costs” where you will need to contact us.

The Company reserves the right to change prices without notice and, in the unlikely event of an error, to amend orders that include the incorrect price. If you do not wish to accept the amended price order you will have the option to cancel that order and will be refunded.

Delivery

We offer a speedy delivery service. Please enquire in the comment box before completing your order.

No allowance for loss or damages can be made unless the carriers and ourselves re advised within 3 days of receipt.

Security

Your security is very important to us. All payments processed on the site are via an approved and secure payment gateway. Canvas Tent Shop does not obtain or store your credit card information anywhere on this website.

Loss and Damage

No allowance for loss, damage or faulty goods can be made unless the carriers and ourselves are advised within 3 days of receipt and the carriers note has been signed for as damaged.

 

Returns

We are happy to accept any return if the item has not been used and it is with its original and undamaged box.

  • The box, foam inserts and instructions are part of the product and all should be returned as they arrived.
  • Please do not apply tape directly to the box.
  • Please do not send the item back without its original box.
  • Securely pack the branded box in a cardboard box so it is secure in transit.
  • Stick the return label on the packaging not on the box of the item.
  • Important note: we will refuse all or part of the refund if the item or its original box are not returned in their original condition as they were received.

 

12 Month Warranty

Canvas Tent Shop offer a 12-month warranty on our tents against any manufacturing defects. This specifically covers issues such as stitching and missing parts. Our warranty does not cover poles or the zips as these are often misused.
Our warranty is non-transferable.
Everyone’s camping trips can vary, our warranty does not apply to damage that is not from a manufacturing defect. It does not cover for damage caused by wear and tear, in these circumstances replacements parts are available to purchase.

Our tents are built to the highest quality and are designed to withstand strong weather conditions however the warranty does not include damage caused from extreme weather. Our warranty does not cover situations where poles have been bent as a result of windy/stormy conditions. Bell Tents should not be pitched in winds above 35mph.
Our waranty does not cover mould or mildew as we can't control the conditions the tent is put up in or stored.
The warranty does not cover professional long-term use, it is for leisure use only. Our warranty does not cover acts of malicious or non-malicious damage.

We take our customer support very seriously and will do our upmost to resolve any issues. We suggest that if your tent has a manufacturing defect or has been damaged during shipping to take pictures of the product and packaging and email them to us at [email protected] at your earliest convenience so we are able to review the damage and resolve the issue as quickly as possible where necessary